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How to Fix Paper Jam in Printer: Reasons and Solutions



Paper jams can be a real headache. They always seem to interrupt your work at the worst possible moment. But don’t worry! In this guide, we’ll go through a step-by-step process on how do you unjam a printer so you can get back to printing without any hassles.

In this guide, we will discuss the following:

  • What is a Paper Jam?
  • What Causes Paper Jam and How to Avoid it?
  • How to Fix Paper Jam in Printer?
  • Common Misconceptions About Stuck Paper in Printer
  • Printer Keeps Jamming Paper. What Should I Do?

What is a Paper Jam?

Imagine you are using your printer, and suddenly, the sheets of paper inside it get stuck. This is what we call a “paper jam”. It’s like when you’re trying to pour cereal, but the box is blocked, and you can’t get any out until you remove the blockage. So, with a paper jam, your printer stops working until you remove the stuck paper in printer. After that, it goes back to printing normally.

What Causes Paper Jam and How to Avoid it?

Before we learn how to fix paper jam in printer, let us understand why it happens. Knowing why paper jams happen is essential because it helps you prevent them.

1. Paper Misalignment

One common reason your printer keeps jamming is because the paper isn’t put in the right way. When you don’t load the paper correctly, it can become crooked and lead to paper jams in the printer.

Tips to prevent paper jams:

  • Check Paper Type and Size: Make sure the paper you’re using is suitable for your printer, and if necessary, change the settings on your computer and printer.
  • Inspect Paper Guides: Make sure you align the paper guides in the tray with the paper stack’s edges. They should grip the paper securely but not too tightly.

2. Dust and Debris

As time passes, you might notice dust and debris piling up inside your printer, getting in the way of your paper’s path and causing those annoying paper jams. You must clean your printer regularly to prevent these issues and smooth your printing experience.

Tips to prevent paper jams:

  • Clean the Rollers: Clean the rollers and interior surfaces with a damp, lint-free cloth to remove dust and debris.
  • Regular Maintenance: Create a regular cleaning schedule for your printer to avoid future buildup. Consult your printer’s manual for specific cleaning instructions and how often you should clean it.

3. Worn Rollers

Over time, your printer’s rollers wear out from regular use. These rollers guide the paper through the printer, ensuring smooth, jam-free printing. As they wear out, the rollers lose their grip on the paper, making paper jams more likely and disrupting your printing.

Tips to prevent paper jams:

  • Check the Manual: Look in your printer’s manual. It might have instructions on how to clean or replace the worn rollers.
  • Seek Professional Assistance: If you need help with what to do or if the rollers need replacing, it’s a good idea to get help from a professional technician. They can assess the situation and handle your needed maintenance or repairs.

4. Overloaded Tray

When you put too many sheets in your paper tray, it presses down on the paper too hard, and this can cause stuck paper in printer.

Tips to prevent paper jams:

  • Avoid Overloading: Put only a few sheets in your paper tray. Follow your printer’s manual guidelines for the recommended number of sheets to load.
  • Regular Checks: From time to time, look at your paper tray. Ensure it’s not too full, and check if the paper is aligned correctly. Doing this simple check can prevent paper jams.

How to Fix Paper Jam in Printer?

Here are the easy steps you can follow how to fix paper jam in printer:

Step 1: Turn Off the Printer. Switch off your printer to ensure safety during troubleshooting.

Step 2: Access the Paper Path. Follow the manufacturer’s instructions to open your printer’s cover or access panels and access the paper path.

Step 3: Remove Paper. Gently pull out with both hands any stuck paper in printer in the direction of paper movement. Avoid using force, as it can damage the printer.

Step 4: Check for Obstructions. Inspect the paper path for foreign objects, torn paper scraps, or debris that might have caused the jam.

Step 5: Reset and Reload. After clearing the jam and confirming that there are no obstructions, reload the paper tray following your printer’s instructions.

Step 6: Restart the Printer. Turn your printer back on and let it start up.

Step 7: Test Print. Print a test page to ensure the problem is fixed and the paper goes smoothly.

Common Misconceptions About Stuck Paper in Printer

When it comes to paper jams in printers, some common misunderstandings can be frustrating. Let’s take a closer look at these misconceptions to help you understand and handle paper jams more effectively.

  • Paper Quality Doesn’t Matter: Using low-quality or damp paper can increase the likelihood of paper jams. Investing in good-quality paper can help prevent paper jams.
  • Jams Are Always Obvious: Paper jams don’t always show error messages or flashing lights. Sometimes, a small piece of paper inside the printer, even if not immediately visible, can cause jams.
  • Any Paper Can Go in Any Tray: Using different paper types or sizes in one tray can cause jams. Always use the right paper for your printer and load it correctly.
  • Only Printers Get Jams: Office equipment like copiers and fax machines can also experience paper jams. It’s not exclusive to printers.

By clearing up these misunderstandings, you can confidently address paper jams, troubleshoot efficiently, and avoid them causing disruptions to your work.

Printer Keeps Jamming Paper. What Should I Do?

If you’ve carefully followed the steps to fix a paper jam in your printer, but it still doesn’t work or has other problems, it’s a clear sign that you should consider getting help from a certified technician. Let’s explain when and why you should do this:

  1. Persistent Issues: If your printer keeps malfunctioning, having paper misfeeds, or displaying error messages despite your best efforts, it might suggest more significant issues.
  2. Complex Error Codes: If your printer’s display shows error codes that you can’t fix, it means there might be serious issues that require an expert’s help.
  3. Print Quality Problems: If your prints have ink bleeding, smudges, or faded areas, you can consider cleaning the paper rollers when using Epson printers. But if is not resolved, it might be due to complicated printer parts that need specialized knowledge to fix.
  4. Maintenance and Warranty: Certified technicians can do maintenance, updates, and repairs without voiding your printer’s warranty, which saves you time and effort.


Dealing with a paper jam can be frustrating, but with the information from this guide on how to fix paper jam in printer, you’ll be better equipped to handle this common office issue. Remember to treat your printer gently, maintain cleanliness, and load paper correctly to reduce future jams.

So, the next time you hear that annoying noise and see a paper jam, don’t worry. Take a breath, follow these steps, and you’ll soon have your printer running smoothly again without interruptions.

Key Takeaways:

  • A paper jam occurs when a stuck paper in printer disrupts its operation. Your printer stops working until the jammed paper is removed.
  • Several factors can lead to paper jams, including paper misalignment, worn rollers, dust and debris buildup, and overloading the paper tray.
  • If a paper jam occurs, follow a step-by-step process to clear it, which includes turning off the printer, accessing the paper path, gently removing jammed paper, checking for obstructions, resetting and reloading the paper, restarting the printer, and conducting a test print to ensure the issue is resolved.

Contact our friendly team for help with ink orders or questions. Call us toll-free at 1-833-465-6888 from Monday to Friday, 6am-4pm PT. We’re dedicated to ensuring your printing experience is hassle-free and enjoyable.

Frequently Asked Questions

1. Can I use lubricants to reduce friction and prevent paper jams?

No, using lubricants inside your printer is not recommended, as they can damage the internal components. Stick to using the correct type of paper and maintaining your printer regularly.

2. Why does my printer keep jamming even after clearing the paper?

If your printer continues to jam, there may be an underlying issue with the printer’s rollers or sensors. It’s advisable to consult your printer’s manual or contact customer support for assistance.

3. Is it safe to attempt to fix a paper jam myself?

Yes, fixing a paper jam is a common printer issue and can be safely addressed by following the steps outlined in this guide. However, it’s always best to seek professional assistance if you need more clarification.

4. Can a paper jam cause damage to my printer?

In most cases, when your printer keeps jamming paper, it cannot cause permanent damage to printers if they are addressed promptly and correctly. However, if the paper is forcefully removed, it may lead to component damage. Always follow proper procedures for clearing jams.

5. How often should I clean my printer to prevent paper jams?

Regular maintenance is essential. Clean your printer, especially the paper path, whenever you change the paper stack or notice a decline in print quality.

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