How to Disable HP Printer Firmware Update

Recently, HP released a new firmware update to Inkjet printers. These new versions are firmware 2151A for printers using HP 962/962XL ink and firmware 2151B for printers using HP 910/910XL ink cartridges.

Printer industries regularly release new versions of printer firmware to fix bug issues, enhancements, or app updates. However, if you are using an aftermarket printer cartridge, this might not be the case as the new update will also make your printer not recognize third-party ink.

Which printers and printer cartridges are affected by this new HP firmware update?

Printers using HP 962/962XL ink cartridges
  • HP Officejet Pro 9010
  • HP Officejet Pro 9020
Printers using HP 910/910XL ink cartridges
  • HP Officejet Pro 8020

These new printer firmware updates target the printers and ink cartridges we have listed above. You might have recently noticed a message on your printer screen that your printer’s firmware has been updated as printer industries can do this automatically, without your consent or prompting you, especially if your printer is connected to your WiFi.

What will happen if my printer is affected by this update?

If you use any of the printers mentioned above, your printer will no longer recognize non-original ink cartridges and will only accept genuine ink. With this, we recommend you to purchase original ones for now.

There is no information on how to downgrade or go back to the previous firmware version yet. As of the moment, CompAndSave's manufacturer is currently working on a new chip, so you will be able to enjoy using third-party ink again for your printer while saving at the same time.

If your printer was not mentioned above but is using HP 962/962XL or HP 910/910XL printer ink, you can follow the instructions on how to turn off the printer firmware update function at the later part of this page.

How to check my printer firmware version?

If your printer firmware has been updated, your firmware version should be 2151A for printers using HP 962/962XL ink or 2151B for printers using HP 910/910XL ink cartridges. If you are unsure if your printer has been updated to its latest firmware version or not, kindly follow the steps below:

  1. Find the setup icon on the control panel.
    Setup icon on top left printer control panel.
  2. Roll down to the "Reports" icon.
    Reports option on Setup menu
  3. Choose and press the "Printer Status Report" icon.
    Printer Status Report on Reports menu
  4. You will get the Printer Status Report's Page after following the instructions above. Product Information #7 will show your printer's current firmware version. In the photo below, the printer's firmware version is 2147C.
    Screenshot of printer status report.

How can I avoid this update?

So far, only those printers mentioned above have been affected by the update. All the other printer model using the same cartridge has not been affected by it yet so we highly recommend you to disable or turn off the "Printer Update" function on your printer so you can continue to use third-party ink cartridges without problems by following the instructions below.

  1. Swipe down and then select the setup icon.
    Setup menu
  2. Select "Printer Maintenance"
    Printer Maintenance option on setup menu
  3. Select "Update the Printer"
    Update the Printer option on Printer Maintenance menu
  4. Select "Printer Update Options"
    Printer Update Options on Update the Printer menu
  5. Select "Do Not Check"
    Do Not Check option on Printer Update Options
  6. Select "No" to turn off printer updates
    Confirmation window to turn off printer updates

We highly suggest you check your printer's firmware version before making an order to save you from the hassle. CompAndSave will send out information when the new chip is ready to those customers affected by this recent update.

If you need further assistance, please do not hesitate to give us a call at 1-833-465-6888 from Mondays - Fridays, 6am-6pm PT, and one of our friendly Customer Service Representatives will be happy to help.

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