How to Fix Epson Printer Offline Problems on Windows and Mac
You've just hit 'Print' for that important document, but instead of your trusty Epson printer whirring to
life, it decides to go "offline" out of the blue. Annoying, right?
But don't fret; we've got your back! This guide on fixing Epson printer offline issues is tailor-made for
situations like these. Let's get started!
Inside this Article:
My Epson Printer is Offline: What Should I Do?
The Epson printer offline problem happens for various reasons, including basic issues like power,
cable connections, or network problems, as well as more complex factors like printer configuration
or outdated hardware. To address these issues and ensure a smooth printing experience, starting with
some basic checks before diving into troubleshooting is crucial.
To fix Epson printer offline problem, start with these steps:
- Check for Error Messages or Blinking Lights
Investigate any error messages
or blinking lights on the printer to identify specific issues like low ink, toner, or paper
- Inspect Cable Connections
Ensure all cable connections are secure and not
damaged. Consider trying different ports or cables if needed.
- Verify Network Connection
If you're facing network-related problems, check
for network stability and ensure the printer is connected to the correct Wi-Fi network. Restart
both the printer and router if necessary.
- Reboot the Printer and Computer
A simple restart of both the printer and
computer can often refresh configurations and establish a proper connection.
If the initial checks above did not fix the Epson printer offline problem, check our tips below and
follow the one that best describes your situation.
How to Fix Epson Printer Offline Problem: 7 Factors & Solutions
1. Printer Configuration Needs Refreshing
To refresh your printer configuration by removing and reconnecting it to your computer, follow
these steps for both Windows and Mac:
To Remove the Printer:
- Step 1: Unplug your printer from the computer.
- Step 2: Open the Windows search bar and type "printer", then select "Printer &
scanners" from the results list.
- Step 3: Find and select the printer you want to remove.
- Step 4: Click "Remove device" and confirm with
To Reinstall the Printer:
- Step 1: Connect your printer back to the computer and turn it on.
- Step 2: Again, open the Windows search bar, type "printer", and select "Printer &
- Step 3: Click on the "Add a printer or scanner" or
"Add device" button.
- Step 4: Windows will search for printers connected to your computer. Follow
the on-screen instructions to complete the installation process, which may include automatic
To Remove the Printer:
- Step 1: Open "System Preferences" from the
- Step 2: Click on "Printers & Scanners".
- Step 3: Select the printer you want to remove from the list.
- Step 4: Click the "-" (minus) button below the list and
confirm the removal.
To Add the Printer:
- Step 1: Ensure your printer is powered on and connected to your Mac.
- Step 2: Open "System Preferences" from the
- Step 3: Click on "Printers & Scanners".
- Step 4: If your printer isn't automatically detected, click the
"+" (plus) button below the printer's list.
- Step 5: A window with available printers will appear. Select your printer
and click "Add".
- Step 6: If your printer isn't listed, choose "The printer I want
isn't listed" or "Add printer or scanner".
- Step 7: Follow the on-screen instructions to manually add the printer,
which may involve providing the printer's IP address or other details.
- Step 8: Once added, your printer should appear in the list of available
These steps should help refresh your printer configuration on Windows and Mac computers.
2. Printer Is Not Set to Default Mode
Sometimes, the solution is as straightforward as setting your printer as the default. Follow
- Step 1: Open the Run Dialog Box from
Windows search, type "control", and
press the enter key on your keyboard.
- Step 2: Navigate to "Devices and Printer".
- Step 3: Then right-click on your printer. Ensure there's a check mark on
"Set as Default printer". If not, select it.
- Step 4: You should see a green check mark on your printer icon, meaning it
is now the default printer.
- Step 1: Click the Apple menu, and then go to
- Step 2: Once in System Preferences, select
Printers & Scanners.
- Step 3: Choose the printer you want to set as the default.
- Step 4: Click the "Set Default Printer" button. You should
see a green check mark on your printer icon, meaning it is now the default printer.
3. Enabled "Use Printer Offline" Mode
If your printer is set to "Use Printer Offline" mode, it won't communicate with
your computer for printing tasks. Turning off this mode restores the printer's online status.
- Step 1: Go to the Windows search bar and type "control panel", then select "Control
Panel" from the results.
- Step 2: In the Control Panel, choose "Hardware and
Sound" or "Devices and Printers".
- Step 3: Locate your printer in the list, right-click on it, and select
"See what's printing" or "Open print queue".
- Step 4: In the print queue window, click on the "Printer"
menu at the top.
- Step 5: If the printer is offline, there should be a checkmark next to
"Use Printer Offline". Click it to turn off offline mode.
- Step 6: Your printer will switch to online mode and should be ready for
- Step 1: Click the Apple menu in the top-left corner.
- Step 2: Select "System Preferences" from the drop-down
- Step 3: In System Preferences, click on "Printers &
Scanners" or "Print & Scan".
- Step 4: Choose your printer from the list on the left.
- Step 5: Click the "Options & Supplies" or "Open Print
- Step 6: In the print queue window, click on the "Printer"
menu at the top.
- Step 7: If the printer is in offline mode, look for an option to
"Resume" or "Unpause" printing. Click it to disable
4. Need to Clear Print Queue
Your printer can sometimes act like that car stuck in traffic. Clearing the path is often all it
- Step 1: Begin by opening the run box from Windows search,
type "services.msc", and press enter to access the
- Step 2: Right-click the spooler to open the properties, then click
- Step 3: Open Windows File Explorer and input this — %windir%\System32\spool\PRINTERS in the address bar.
- Step 4: Delete all the files in the Printer folder.
- Step 5: Revisit the spooler properties, click 'start', and
- Step 6: Restart your computer, and voila! The print jobs should be
straightforward, and your printer should function seamlessly.
- Step 1: Click on Apple menu, and then select System Settings.
- Step 2: From System Settings window, click on Printers and scanners.
- Step 3: Select your preferred printer and click the "Open Print Queue"
- Step 4: Next, choose the print job you want to cancel and click the close
button (X) next to it.
If you want to clear the printer queue completely, you have two options:
- Press "Command + A" to select all print jobs, then press "Command +
delete" to cancel them.
- Click on "Printer" in the menu bar and select "Cancel All
5. Spooler Service Needs Restarting
Here's a simple way to fix it:
- Step 1: Hit the Windows key + R, type "Services.msc", and press Enter.
- Step 2: In the service window, find and select "Print
Spooler". If it's sleeping (read: Stopped), right-click and hit
- Step 3: Give it a moment, then check if your Epson printer is working.
- Step 1: Click on Apple menu, and then go to System
- Step 2: In System Settings, select Printers &
Scanners (scroll down if needed).
- Step 3: Right-click on any empty space within the printer list area and
select "Reset printing system".
- Step 4: A confirmation pop-up will notify you that resetting the printing
system will delete all printers. If you wish to continue, click the "Reset"
- Step 5: If prompted, enter your administrator password and click the
- Step 6: Once you've reset the printing system, you can re-add your printers
by clicking the "+" button in the Printers & Scanners
window and following the on-screen instructions.
6. Enabled SNMP (Simple Network Management Protocol)
SNMP is often not needed for regular home users and may cause issues with printer communication.
Disabling it can resolve printer offline problems.
- Step 1: Search for "printer" in the
Windows search bar and select "Devices and Printers".
- Step 2: In Devices and Printers, ensure the Printers
section is expanded to see your printers.
- Step 3: Right-click on the problematic printer and choose "Printer
Properties" (not "Properties").
- Step 4: In the Printer Properties window, click on the
"Ports" tab at the top.
- Step 5: Find the default port (indicated by a checkmark) and click
- Step 6: In the new window, uncheck "SNMP Status Enabled"
if it's checked. Click OK to save the changes.
- Step 7: Restart your computer and printer.
- Step 1: Click the Apple menu and select "System
- Step 2: In System Preferences, click on "Printers
& Scanners" or "Print & Scan".
- Step 3: Choose your printer from the list on the left.
- Step 4: Click the "Options & Supplies" or "Options
& Supplies" button.
- Step 5: In the Options tab, look for an SNMP-related option like
"Enable SNMP" and disable it.
- Step 6: Close the Printer Options window.
- Step 7: Restart your Mac for the changes to apply.
7. Printer Driver Problem
An outdated or corrupted driver might be the problem. Here’s how you solve it:
- Step 1: Start by opening the 'Control Panel'.
- Step 2: Navigate to 'Add or remove program', right-click
on the Epson printer driver, and click 'Uninstall'.
- Step 3: Head to 'Device and Printers' and click
- Step 4: Click 'Add a network, wireless or Bluetooth
- Step 5: Install the software that matches your Epson printer's model
- Step 6: Restart your system. This simple process might solve why your Epson
printer keeps going offline on Windows 10.
- Step 1: Click the Apple icon in the top-left corner and
choose "System Preferences".
- Step 2: In the System Preferences window, select
- Step 3: Check if your printer name is listed among the available software
- Step 4: If your printer is on the list, click the Update button to install
the latest printer drivers and software.
Now that you know how to fix the Epson printer offline problem, you can make
your printing experience more efficient. If you ever find yourself facing the same problem again,
remember these key solutions:
- Do Initial Checking: Before troubleshooting, check for error messages, ensure
cable connections are secure, verify network stability, and reboot both your printer and
- Refresh Your Printer Configuration: Remove and reconnect your printer to your
computer to ensure a fresh and stable connection.
- Set Your Printer as the Default: Ensure your Epson printer is set as the
default option for seamless printing.
- Clear the Print Queue: Eliminate any stuck print jobs that might be causing the
- Restart the Spooler Service: Restarting the print spooler service can often
resolve printer issues.
- Disable SNMP: Turn off SNMP if you're experiencing communication problems with
- Update Printer Drivers: Keeping your printer drivers up to date is essential for optimal
If you're still facing the "My Epson printer is offline" problem, even after trying the tips
mentioned earlier, don't hesitate to contact your printer manufacturer's support or seek help from
professional technicians. They're ready to assist you in getting your printer back online and
ensuring it works smoothly.
Need help with ordering ink? Have questions or need assistance? Reach out to our toll-free helpline
at 1-833-465-6888! Our dedicated support team is available Monday to Friday, 6am-4pm PT.
Get the support you need for a happy printing experience.
Frequently Asked Questions
How do I get an Epson printer online for a long
Here are some steps to get your Epson printer
- Check the cables and cartridges.
- Ensure both the computer and printer internet connections are stable.
- Restart both the computer and printer.
- Run a nozzle check pattern to ensure the print heads aren't clogged.
- Cancel any stuck print jobs.
- Set your printer to online mode through the control panel.
- Choose your printer as the default on your system.
- If all else fails, remove and reinstall your printer software.
Why does my Epson printer say offline?
Epson printers may display an offline status due to various reasons,
such as network issues, cable problems, or incorrect printer settings. Check out our
guide above for the factors and tips on how to address them.
Why is the Epson printer offline but connected to
Just because your Epson printer is connected to wifi doesn't mean it
can't go offline. Ensure both your PC and printer are on the same network.
Additionally, printers tend to slip into "Sleep mode" when not in use for a while. Your
computer will detect it as offline if it's in Sleep mode. Just open it up by pressing
the power button or any other button on the printer. Check our tips above if doing so
still does not fix the issue.
Our customer support is available from Mon-Fri, 6am-4pm PT