Was there a problem with your order? Need to set up a return and/or refund? Please complete this return form and one of our customer service representatives will get back to you shortly. We strive to respond to all of our email messages within 24 hours, Monday - Friday, excluding holidays.
Please note that a 15% restocking fee may be applied.
For more information, see our return policy page.
Please follow the instruction on this troubleshooting page
XL cartridges are the same size as regular cartridges and installing them into your printer is the same as installing a regular cartridge. Also, XL cartridges will have about twice the amount of ink!
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Feel free to contact us back if you have any more question.
Please provide us with some of your information and we will guide you through the return request. If you need assistance in completing this form, please give us a call at 1-833-465-6888. We are available from Monday - Friday, 6AM-6PM PT. For urgent request, please use the live chat when the operator is online.