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Shipping Policy

U.S. Orders

U.S. Contiguous Orders

Most orders will be shipped within 1 business day from our warehouse in Newark California via USPS First-class, USPS Priority Mail, UPS Mail Innovations, UPS Ground or OnTrac Ground, subject to credit verification & product availability. Shipping is free on orders $50 or more. On orders less than $50 there is a $3.99 flat-rate shipping fee. During checkout, you will be able to select the Free Shipping option as the shipping method to get free shipping if your order is $50 or more. Generally, orders under 2 pounds are shipped through the US Postal Service and heavier orders may be shipped UPS Ground or OnTrac Ground depending on location. Please note that UPS Ground and OnTrac Ground are unable to deliver to PO Box addresses.

U.S. Non-Contiguous and APO/FPO Orders

For Alaska, Hawaii, off-shore US territories, and APO/FPO addresses, we normally offer $3.99 flat-rate or free shipping on orders over $50. However, it is subject to the weight of the order. Typically, if your order includes toner cartridges, it will not qualify for flat-rate or free shipping. We will contact you for additional postage if necessary. These orders will generally be shipped by USPS mail, and the estimated delivery time will be from 3 to 14 days.

USPS Priority / First-class Mail - Estimated Transit Time

UPS Ground - Estimated Transit Time

OnTrac Ground - Estimated Transit Time

Canadian Orders

We offer 2 shipping methods for our Canadian customers:

  1. USPS First-class International.
    USPS First-class generally takes around 15-20 business days to deliver and a tracking service is available for this shipping method.
  2. UPS Standard (Canada).
    UPS Standard (Canada) normally takes 7-10 business days to deliver and a shipment tracking status is available.

The rate of both shipping methods will be calculated during checkout.

International Orders

We partner with Bongo International to fulfill orders for our customers outside of North America. Please click on the For International Customers button at shopping cart page to checkout. The shipping rate will be calculated at our partner site. There may be additional fees which you can learn about at the UPS Brokerage Service Fees page and Customs Clearance into Canada page.

Express Orders

If you need the order in a shorter amount of time, you may upgrade the shipping to UPS Express service. We offer:

  1. UPS Next Day Air Saver (next day)
  2. 2-Day Air and 3-Day Select (3-day) service

All the shipping costs are based on the real-time UPS shipping rate system. You will get the actual shipping cost during checkout.

We only ship within United States on express orders. Please note that UPS Express does not deliver on Saturday.