Will you collect sales tax from me?
No sales tax will be charged on your order no matter where you located. It is because our business is physically located in Oregon state only, a sales-tax-free state. This means you can save more!

How is the price of your product?
We offer the rock bottom price to our customers. By selling exclusively via the Internet, we can eliminate the huge operational cost happened at the traditional brick-and-mortar store. Your search stops here.

Is it safe to buy from you?
Our shipping cart is 128-bit (industrial standard) SSL encrypted and PCI/CISP compliant, thus your personal information and credit card information is highly protected and secured. Your payment information, such as your credit card data, will be deleted after the transaction is completed unless you have chosen the option of "Keep my payment method on file for easy checkout on future orders" at checkout. Being a ScanAlert Hacker-Safe website, our online store has been extensively tested everyday by ScanAlert, a reputable internet security company. Additionally, all of our customers database are confidential and we DO NOT use or trade customers information to third party.

When will I get the items?
We normally ship your order within 24 hours unless the item has been stated as special or back order. We will email the tracking number to you right after your order is shipped. Tracking number can let you know the estimated date the item will be delivered and other useful shipment status.

Any warranty on your products?
The ink cartridges ordered at CompAndSave.com are completely RISK FREE! We offer 1-Year Money Back Guarantee on all of our ink cartridge products, if you are not 100% satisfied with the performance of any cartridge product you buy from us.

How is your customer service?
We offer excellent customer service for our products and knowledgeable certified technician for technical support. You can always contact us by using live chat or online email form. Why don't we have the toll-free phone number? Simple. We pass the discount to you by reducing the overhead. And we believe that live chat can also provide the same quality of customer service, but with much less cost. Contact us now.

How is the track record of your company?
By providing outstanding service to our customers since 2003, we have been awarded the ebay PowerSeller and receive more than 3000 positive feedbacks from our satifised customers all over the country.

Most of the orders will be shipped within 24 hours via FedEx, subject to credit verification & product availability. All the shipping costs are based on the real-time FedEx shipping rate system, and we do not make profit on shipping. We only ship within United States. For orders to Alaska, Hawaii, Puerto Rico & US Virgin Islands, restricted shipping methods and additional shipping cost may be applied. Tracking numbers will be emailed right after the order is shipped. According to FedEx shipping restriction, we are unable to ship to any APO/FPO or PO Box address via FedEx. For those customers, you need to contact us for special shipping arrangement.

FedEx does not ship at weekends and holidays. The following shipping methods are available to most of our items:

FedEx Standard Overnight	-	The shipment will normally be delivered next business day after we disptach the order. This is the fastest, but the most expensive shipping option.
FedEx 2-Day	-	The shipment will normally be delivered within 2 business days after we disptach the order.
FedEx Express Saver	-	The shipment will normally be delivered within 3 business days after we disptach the order.
FedEx Ground	-	The shipment will normally be delivered within 7 business days after we disptach the order. The actual delivery time varies depending on locations. This is the most economical option. Sometimes, we offer FREE Ground shipping during promotion period.

We will pay for the insurance on all orders. If there is any damage/loss during the shipment, please contact us as soon as possible. After that, we will either file the claim on your behalf or exchange another one for you, subject to the availability of the item.

We accept major credit cards (MasterCard, Visa, American Express and Discover), e-checks, Paypal and Google Checkout payment only. All of our credit card and e-check transactions will be processed by Authorize.Net, a trusted credit card processor. Because we locate in sales-tax-free state, there is no sales tax to all the customers all over the states. (Some of our items are direct from vendors or manufacturers, those items may be subjected to sales tax at some states. The amount of sales tax will be shown above the total in your shopping cart before checkout. Otherwise, no sales tax will be charged.) For security purpose, we only ship to the billing address of the credit card. If you would like to ship to a different address, please contact your credit card company for authorization by calling the toll-free number at the back of your credit card. For paypal payment, we only accept payment from verified US account and ship to confirmed shipping address. Prices of all products are based on USD.

We may hold your order due to one or more of the following reasons:

• Incorrect/suspicious credit card or payment information.
• The billing address does not match any address filed at your credit card company.
• The transaction is declined by your credit card company.
• The shipping address at your paypal account is not confirmed. For information on how to confirm your address, please call 1-888-221-1161 or visit Paypal Help Center.

We will contact you for any on-hold order for verification within 24 business hours. However, we reserve the right to cancel any order that we are unable to verify or process.



Google Checkout
Our store now supports Google Checkout. By using Google Checkout, Google will process the payment on our behalf, so all of your confidential information will be stored in your Google Account. We will not be able to obtain any of your credit card information, and even your email address. Please visit Google CheckOut Introduction or their Buyer's FAQ for more information.

How to complete order by using Google Checkout
Google Checkout is fully integrated to our store. After adding all of your items at the shopping cart, you can just simply click on the Google Checkout button, which is located at the bottom of the cart, to complete the checkout. It is just that easy!

The printer ink cartridges and accessories sold by CompAndSave.com are covered by our 1-Year return period, unless otherwise noted. Policies regarding items that are not covered by the 30-day return period are specified on the products' individual pages as well as in the special exceptions section below.

All returns covered under our 365-day return period are subject to the following:

• A Return Merchandise Authorization (RMA) number issued by CompAndSave.com must accompany all returns.
• RMA numbers must be obtained no later than 365 days from the date the product was shipped. After 30 days, all product returns must be handled directly by the manufacturer or warranty provider.
• All RMA numbers are valid for 10 days from the date of issuance.
• All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
• All returns must be shipped freight prepaid.
• All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
• 15% restocking fee applies to all refunds, unless otherwise stated.
• Please allow 1-2 weeks for all refunds.
• Claim for defective items, missing accessories or product not as advertised must be reported within 15 days from the date item is shipped.

Unauthorized Returns
Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 15% plus applicable shipping and handling fees.

By placing an order at CompAndSave.com, a customer has agreed to the terms and conditions of the sale as indicated on this website. By placing an order at CompAndSave.com, a customer has agreed to the total dollar amount of the sale, and authorized CompAndSave.com to collect payment via the payment method the customer specified. CompAndSave.com reserves the right to make changes to this site and these terms and conditions at any time.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CompAndSave.com AND OTHER SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

CompAndSave.com attempts to be as accurate as possible in our content and pricing. However, we cannot guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, CompAndSave.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In addition, links to product reviews are intended to provide visitors with additional information and professional opinion. However, due to the industry's fast pace, reviews can become outdated and should not be considered a substitute for doing on your own research.