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Return and Exchange Products
Compatible and remanufactured cartridges, including laser toner cartridges, may be returned within 365 days of purchase for a replacement cartridge or full refund of the purchase price. Any returns must be received within 45 days of the return authorization being issued. Please keep in mind that shipping charges are non-refundable. If you have received an incorrect item or ordered a wrong item, please follow the same steps below for an exchange.
Step1 : Get Your RMA Number
Please contact us at 1.877.465.6888 for an RMA(Return Merchandise Authorization) number before the items are returned/exchanged, we may not accept or process the returned shipment if the RMA is not issued for the return items and a 15% restocking fee will be accessed. In order to for us to issue a refund, replacement or store credit you must be able to return the defective or mis-ordered item(s).
Step 2 : Wait For Return Shipping Label
We will provide prepaid return shipping label on defective returns. And customer will be responsible on the return shipping cost of non-defective returns, e.g. incorrect items, change mind or any other return reason not related to the quality of our products. We will charge the return postage if customer uses our prepaid return label on non-defective returns.
Please fill out the form completely linked below and write your RMA number down on the outside of the return package. A short note indicating if you would like a refund or exchange will also make the process much quicker. All returns are processed, credited, or reshipped within 2-5 business days of the products arriving back to us.
Step 3 : Get Refunds/ Store Credits
Customers returning items can expect to be refunded in the method in which they paid within 2-5 business days of our receipt of their return. If you change mind or order the wrong items, there is a 15% restocking fee for refund on the returned items. And there is no restocking fee for issuing store credit. Please note that the returned items must be in sellable condition unless the items are defective.
Shipping Charges Are Nonrefundable
Except in the event of a packing error. Customers receiving free shipping will be credited the full purchase price of all products returned less $4.95 for shipping if the entire order is returned for credit.
15% Restocking Fee
If you change mind or order the wrong items, there is a 15% restocking fee for refund on the returned items. And there is no restocking fee for issuing store credit.
1-Year Money Back Guarantee
We only accept products back for an exchange or refund 1 year after the purchase was made. Only products purchased from us can be returned for an exchange and unopened products must be in sellable condition unless the items are defective.
OEM Cartridges Not Accepted
Cartridges Name brand cartridges (Apple, Canon, Compaq, Epson, Hewlett Packard, Lexmark) are covered by their respective manufacturer's warranties. If you have a defective item, please contact the manufacturer to verify the manufacturers' warranty. We do not accept returns of open OEM cartridges.