How do I return an item?
Step 1 - Troubleshoot
95% of the issues you experience can be resolved. Try our troubleshooting tips first.
Step 2 - Return Products
***IMPORTANT***
Please contact us for an RMA before the items are returned, we may not accept or process the returned shipment if the RMA is not issued for the return items and a 15% restocking fee will be accessed. In order to for us to issue a refund, replacement or store credit you must be able to return the defective or mis-ordered item(s).
Compatible and Remanufactured Cartridges
Compatible and remanufactured cartridges, including laser toner cartridges, may be returned within 365 days of purchase for a replacement cartridge or full refund of the purchase price. Please keep in mind that shipping charges are non-refundable.
SHIPPING CHARGES
Shipping charges are nonrefundable, except in the event of a packing error. Customers receiving free shipping will be credited the full purchase price of all products returned less $4.95 for shipping if their entire order is returned for a refund.
REFUNDS / STORE CREDITS
Customers returning items can expect to be refunded in the method in which they paid within 2-5 business days of our receipt of their return. If you change mind or order the wrong items, there is 15% restocking fee for refund on the returned items. And there is no restocking fee for issuing store credit. Please note that the returned items must be in sellable condition unless the items are defective.
EXCHANGES
If you would like to return any of our products for an exchange or refund, please contact us for the RMA (Return Authorization Merchandise) number before sending the items to us. Make sure to completely fill out the form linked below and write your RMA number down on the outside of the return package. A short note indicating if you would like a refund or exchange will also make the process much quicker. All returns are processed, credited, or reshipped within 2-5 business days of the products arriving back to us.
Please download and print a return form here, and return it with your package.
Note: We only accept products back for an exchange or refund 1 year after the purchase was made. Only products purchased from us can be returned for an exchange and unopened products must be in sellable condition unless the items are defective.
PACKAGING ERRORS
If you have received an incorrect item, please call our toll-free at 877.465.6888, so we may immediately begin to correct the error.
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