95% of the issues you experience can be resolved. Try our troubleshooting tips first.
Orders within 10 days of carrier delivery
For your peace of mind, we offer FREE returns within 10 days of delivery, as based on the carrier’s tracking for returns within the contiguous United States. If for any reason you are unsatisfied with the order, please contact us, and a representative will set up a return for a FULL refund.
Please note that orders must be returned to us within 30 days of setting up a return.
Orders within 365 days of order placement
All shipping costs related to the placement of the order are non-refundable after 10 days of carrier delivery. Even if your order is past the 10-day free returns, we can still help, as long as it is within the first 365 days from order placement. Please see below for details.
If your cartridges are defective
If your cartridges are defective, we can set up a return or replacement. Please contact us, and a representative can set it up for you. Please have details ready, such as printer model, cartridge number, and Order ID.
If your cartridges are not defective
If your cartridges are not defective, but you need to return them, we can accept them back if they are unopened and in sellable condition. We offer two options for non-defective returns:
Please note that for defective or non-defective returns, the shipping cost of the order is non-refundable. You would be responsible for return shipping and any costs associated with non-defective items unless a fulfillment error occurred.
Can I exchange my item(s) for a different type?
Unfortunately, we can only replace item(s) with the same item(s). We are unable to offer exchanges. However, you would be able to send them back for a store credit or a refund, so you can order the items you need.
Return Policy for OEM Cartridges
OEM (Original Equipment Manufacturer) cartridges are covered by their respective manufacturers. We are unable to accept returns of OEM Cartridges. Please contact the respective Manufacturer.
US Non-contiguous and International Returns
Returns being made from outside the Contiguous US are subject to return shipping costs. Please note that shipping costs are based on location and weight.