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Have you directed the customer to complete the RMA form on their own?

Why are you completing the RMA form on behalf of the customer?





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Please ask / encourage the customer to complete the form on their own as this will speed up their RMA process. Should you feel this is not appropriate for your situation, explain below.

Why are you unable to ask the customer to complete the form on their own?




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Was there a problem with your order? Need to set up a return and/or refund? Please complete this return form and one of our customer service representatives will get back to you shortly. We strive to respond to all of our email messages within 24 hours, Monday - Friday, excluding holidays.

Please note that a 15% restocking fee may be applied. For more information, see our Return Policy page.

What seems to be the problem?