Help Center - U.S. Orders

PLEASE NOTE: Due to COVID-19, we are currently not accepting walk-ins or in person order pickups.

U.S. Orders

Most orders placed before 2:00 PM PT Monday through Friday, will be processed same day. Orders placed after 2:00 PM PT will be processed next business day.

U.S. Contiguous Orders

Most orders will be shipped within one business day from our warehouse in Union City, California. We offer:

  • FREE Standard shipping for orders over $50 (2-10 business days)
  • $3.99 Standard shipping (2-10 Business Days)
  • 3-day shipping
  • 2-day shipping
  • Next Day shipping

Please note that all estimated shipping times are based on business days, and costs may vary for expedited shipping. Actual shipping costs will be reflected at checkout.

U.S. Non-Contiguous and APO/FPO Orders *

For Alaska, Hawaii, and APO/FPO addresses, we offer:

  • FREE Standard shipping for orders over $50 (7-14 business days)
  • $3.99 Standard shipping (7-14 Business Days)
  • 3-day shipping
  • 2-day shipping
  • Next Day shipping

U.S. Territories Orders *

For off-shore US territories, we offer:

  • FREE Standard shipping for orders over $50 (7-14 business days)
  • $3.99 Standard shipping (7-14 Business Days)

Canadian Orders

Orders shipped to Canada will be shipped out within one business day. We offer:

  • USPS First Class International (15-20 business days)
  • UPS Standard shipping (7-14 Business Days)

Shipping cost for shipping to Canada is based on weight and location, and is calculated at checkout. There may be additional fees which you can learn about at the UPS Brokerage Service Fees page and Customs Clearance into Canada page.

Do You Ship to New Zealand?

*Please note that shipping is subject to the weight of the order. Typically, if your order includes toner cartridges, it will not qualify for flat-rate or free shipping. We will contact you for additional postage if necessary.