Help Center

PLEASE NOTE: Due to COVID-19, we are currently not accepting walk-ins or in person order pickups.

Got questions? We are here to help!

Welcome to CompAndSave's Help Center where you can find the answer to your questions, helpful tips and solution to the problems you have encountered with printer cartridges.

Most Frequenty Asked Questions (FAQs)

Additional Pre-Purchase Questions

Do You have Cartridges for My Printer?

To check, go to our website's search bar and type in your printer ink/toner cartridge for your printer. Press enter.

compandsave-header.png

If you need further assistance you may contact our customer service via phone call or chat or feel free to check our printer brand pages for HP ink and toner, Epson ink and toner, Brother ink and toner, Canon ink and toner, Lexmark ink and toner or other cheap printer ink cartridges and search for your printer model through the list provided.

Will the Ink Cartridges Leak in My Printer?

A small amount of ink may come out when first opening the cartridge. Please, carefully follow the instructions included to properly open the cartridge, reducing the chance of that initial leakage.

The ink cartridge will not leak in your printer unless it has been physically damaged and may already be leaking. If a ink cartridge arrives damaged, please contact us for a replacement. You can reach us by phone through our toll-free number, 833-465-6888.

How can I Tell how Many Pages a Printer Cartridge will Yield?

You can check the cartridge packaging or manufacturer's website for the page yield of a printer cartridge.

In our website, simply scroll down to Product Specifications and look for Page Yield.

page-yield.png

Canon, Hewlett-Packard, and Kodak are among the major manufacturers who have backed a standard proposed by the International Organization for Standardization (ISO) for determining how many pages a single cartridge should print.

Before this standard became more popularized, manufacturers could choose their own measurement standards, meaning you could end up with a cartridge with a low page yield. Not all manufacturer's use this standard, so it's important to be aware of this when purchasing a cartridge while looking for a good value.

What is my shipping cost?

Our standard flat-rate shipping is $3.99. You are qualified for free shipping if your order amount is over $50. If flat-rate shipping is not applicable for your location, your shipping rate will be calculated at the shipping cart. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

What carrier do you use to ship the items?

We usually use FedEx or USPS as carriers in shipping out items.

I received my store credit but it shows it was redeemed by someone else. What should I do?

We highly suggest you to contact us regarding your redeemed store credit and one of our customer support specialists will be more than happy to help.

Where should I Apply the Coupon Code?

At the shopping cart page, you can find the coupon code box located at the lower left of your computer screen.

cart-page-coupon-box.png

You will then need to enter your coupon code or promo code at the "Enter code" bar, then hit the Apply code button right next to it. 

If you are still having problems applying your coupon code, we suggest you to contact us and one of our customer support specialists will be more than happy to help.

Do you accept empty cartridges for a credit?

CompAndSave does not accept empty cartridges for a credit. You can visit your local office-supply stores like Staples and Office Depot as they give credit in exchange for a qualifying empty cartridges that you turn in. Please bear in mind that these stores will only accept the original or OEM ones.

For recycling of compatible ink and toner cartridges in the USA, here are a few sites that we would recommend:

US Recycling buy back empty compatible and remanufactured cartridges.

Ink Recycling and Plant Green Recycle will accept most remanufactured ink cartridges. Unlike US Recycling, they will not buy them.

Milner recycles both ink and toner cartridges whether they are OEM, compatible or remanufactured.

 

Why am I getting a Low Ink Error if my Ink Cartridge is Full?

There are two causes for your printer to get a low ink error when your cartridge is full:

Printer Memory

Your printer may not recognize your cartridge's correct ink level because it still contains the ink level of your previous ink cartridge.

The first thing you should try is pressing OK/Cancel/Dismiss/Stop/Resume/etc. on your printer to simply continue printing. You can also follow these steps.

Internal Cartridge Electrical Damage 

If you are still getting a low ink error after trying this, even after you've replaced your cartridge, there may be internal electrical damage to the cartridge. There is typically no error for this issue, so your printer will typically just indicate the ink is low.

However, if you already replaced your cartridge and tried a few basic troubleshooting steps, the cartridge may be defective. Check the cartridge for damage or missing parts. If you find any of these problems or even if you don't, you will want to return the new cartridge where you purchased it from and replace it with a new one. If you have purchased from us, please call 1-833-465-6888 or Live Chat.

If you are using a refill kit to refill your cartridges, it's important to note that you will, eventually, need to replace the cartridges, as they will wear over time causing the same ink refill error.

1-Year 100% Satisfaction Guarantee

We stand by the excellent quality of our products, so we extend to our customers a 1-Year 100% Satisfaction Guarantee.

If you are not 100% satisfied, you may process a return for a refund within 10 days of delivery. We can issue a refund, or offer store credit for up to 365 days from the purchase date.

Our Low Price Guarantee

If you're about to make a purchase with us but find a lower advertised price offered by a competitor on the same brand, model, condition, and combo pack, let us know and we'll price match it for you.

Please email us proof of price from the competitor's site via a link to the website and item page. We may contact them for verification.

*Exclusions

Our Low Price Guarantee does not apply to our competitors' free offers, limited-quantity items, clearance items, financing, special sale offers and promotions, and pricing errors.

Are these OEM Cartridges or Generic Cartridges?

Our complete line of printing products includes both name-brand aka OEM cartridges and generic ink cartridges as well as toners.

OEM cartridges come with the quality and reliability you have come to expect from the manufacturers of these products.

We only offer the highest quality brands of generic ink cartridges and toners, and guarantee that they perform with the same quality as the OEM cartridges, while costing just a fraction of the price. If for any reason you are unhappy with any of the products you received, please contact our customer service center about a refund.

For your printing needs, feel free to check our pages for HP ink and toner, Epson ink and toner, Brother ink and toner, Canon ink and toner, Lexmark ink and toner or other cheap printer ink cartridges and search for your printer model through the list provided in each brand page.

Do I have to Remove the Clear Tape Covering the Vent Hole Where the Ink Comes Out?

This clear tape is intended to protect the ink cartridges from leaking.  This means that there's NO NEED for you to remove it before installing the ink cartridge to your printer. Your printer will automatically puncture this clear tape upon installation. 

Are These Waterproof Printer Ink That Can Be Used Outdoors?

We have pigment-based ink available that when paired with waterproof printer paper, effectively becomes waterproof labels and documents. Pigment-based ink also has superior fade resistant feature of up to two years in an outdoors environment. 

Pigment-based ink is made of pigment particles that are suspended and not dissolved in its liquid solution. It enters the pores of printer paper and resists being washed off or degrade by UV light and other elements.

Waterproof printer paper works by having special plastic coatings and fiber that stays in shape and texture against outside elements.

Dye-based ink would not be able to last long under sunlight as the UV radiation outdoors will make ink fade faster. On a cold weather, it will expand as it freezes. This can crack ink cartridges due to the pressure caused by the ink expansion.

Certain cartridge models carry pigment-based ink which is a fade-resistant, waterproof printer ink. Please check your printer if its cartridges carry pigment-based ink. Don't forget to pair the ink with waterproof printer paper such as waterproof inkjet sticker papers.

 

Looking for cheap ink cartridges? Feel free to check our brand printer pages for remanufactured HP ink, Epson ink, Brother ink, Canon ink, Lexmark ink or other cheap printer ink cartridges and search for your printer model through the list provided.

What are XL cartridges and will it still work if I always use regular cartridges?

An XL cartridge is also known as a high yield cartridge. They generally have a greater volume of ink than a regular cartridge while having the same size. For almost all printers, the XL cartridges are compatible.

In some printer models designed for heavy printing, XXL cartridges are also available.

What is the shelf life of the cartridges?

Our ink and toner cartridges come fresh from the factory each month and have a tested shelf life of at least 20 months!

Know how to store ink and toner cartridges here to their optimal shelf life. 

How long will it take to get my cartridges?

With standard shipping, cartridges generally arrive anywhere within 2 to 10 business days from fulfillment. The delivery time frame is dependent on the shipping method you choose at checkout and whether you are located outside the US or not. Most cartridge orders offer anywhere from standard to next-day shipping for orders in the US. Additionally, most orders placed before 2:00 PM Pacific time Monday through Friday, will be processed the same day. Any orders placed after that time will process the next business day.

For more information, check out our Shipping Policy page.

What is a Compatible Cartridge?

Compatible cartridges are non-OEM (Original Equipment Manufacturer) cartridges. They are manufactured by a third party factory to meet or exceed OEM specifications. The difference between a compatible and a remanufactured cartridge is that compatibles are not made from recycled cartridge parts, while remanufactured are.

Each printer cartridge is carefully researched, manufactured, and tested. New compatible cartridges are added to our list on a regular basis.

Cannot find what you need?

Our customer support is available from Mon-Fri, 6am-6pm PT

Or send us an email, and we will get back to you in 1-2 business days.