Help Center - Orders within 365 days of order placement

PLEASE NOTE: Due to COVID-19, we are currently not accepting walk-ins or in person order pickups.

Orders within 365 days of order placement

All shipping costs related to the placement of the order are non-refundable after 10 days of carrier delivery. Even if your order is past the 10-day free returns, we can still help, as long as it is within the first 365 days from order placement. Please see below for details.

 

If your cartridges are defective:

If your cartridges are defective, we can set up a return for a refund. Please contact us, and a representative can set it up for you. Please have details ready, such as printer model, cartridge number, and Order ID.

 

If your cartridges are not defective:

If your cartridges are not defective, but you need to return them, we can accept them back if they are unopened and in sellable condition. We offer two options for non-defective returns:

Store Credit - NO restocking fee
Refund - With a 15% Restocking fee
Please note, except in the case of a packing error, the shipping costs of an order are non-refundable, regardless of the items being defective or non-defective. If an entire order is being returned and was placed with Free Shipping, we will deduct $4.95 from the refund. You would be responsible for return shipping and any costs associated with non-defective items.