Brother Printer Troubleshooting

If you own a Brother printer, it is a must for you to know the basics of troubleshooting steps. CompAndSave wants you to have a smooth printing process with the help of this guide. Knowing how to fix Brother printer can save you time and money. To start with troubleshooting the Brother printer, let us first discuss the common issues that users experience.

What are the common Brother printer problems?

There are different issues you may encounter during printing. Note that not all Brother printer problems and solutions can only be done by experts. If you learn the basics, such as connecting your Brother printer to your Wifi or computer, there is no need to spend time looking for someone who can fix the issue. Not only that, but it is also cost-efficient since you won't have to pay for technicians. So, let us start learning Brother printer troubleshooting with a step-by-step guide.


How to connect Brother printer to Wifi?

How to connect Brother printer to Wifi?

Are you having problems connecting your Brother printer to Wifi? It feels like doomsday, isn't it? Nowadays, most of the stuff we want to print is available online. To help you with your printing tasks, follow the steps below on how to connect Brother printer to Wifi.

You can learn how to set up Brother printer on wifi one of two ways:

Option 1: Use the WPS button to connect your printer to your wireless network.

If both your printer and router have a WPS pairing button, click the WPS button for 2 minutes before pressing the corresponding button on the router.

Option 2: Use your printer's control panel to connect to your wireless network. To connect your Brother printer to the internet, follow these steps:

Step 1: Turn your Brother printer on.Step 2: On the printer's control panel, press Menu.Step 3: Select Network using the Up or Down arrow keys, then press OK.

Step 4: Select Setup Wizard with the Up or Down arrow keys, then press OK.

Step 5: Select Yes to enable the wireless network when WLAN Enable? appears. It will start the wireless setup wizard.

Step 6: The printer will look for your network and display a list of available network names (SSIDs).

Step 7: When a list of SSIDs shows, pick the SSID using the Up or Down arrow keys, then hit OK.

Step 8: Do one of the following:

  • Go to the next step if your authentication method is Open System and your encryption mode is None.
  • Press OK if you're using an authentication and encryption method that requires the Network Key Password, enter the Network Key to apply your settings. Select Yes to apply the settings.

Step 9: The printer tries to connect to the wireless network you have selected.


How to connect Brother printer to computer?

How to connect Brother printer to computer

Another essential Brother printer troubleshooting step you should know is how to connect Brother printer to the computer. Printing is not possible if it is not connected to your pc. To connect your printer to your computer with a cable, follow these steps:

Step 1: Look at the ports on the back of your printer and your computer to determine what kind of cords you'll need to connect them.

The three types of printer cables are USB AB cable, Ethernet cable, and parallel cable.

Step 2: Connect the cord to both your printer and PC.

Your computer will automatically detect your printer and install the appropriate driver when you complete this step


How to connect to Brother printer?

How to connect to Brother printer?

Do you prefer a wireless connection? Make sure that your laptop and printer are connected to the same wireless network. Here are the steps on how to connect Brother printer to laptop

Step 1: Turn on your printer.

Step 2: Press the Windows logo key and click the Settings button on your keyboard.

Step 3: Select Devices .

Step 4: Select Printers & Scanners, and click Add a printer or scanner.

Step 5: Select the printer you want and click Add device.

Step 6: Wait for your computer to install the corresponding driver for your printer.


How to scan on Brother printer?

How to scan on Brother printer?

Scanning is one of the primary jobs of a printer. You can quickly know how to scan on Brother printer with our comprehensive guide. Now, we will start with setting up the scan feature

To set up and use the Scan to File feature, follow the steps below:

For Windows Users:

Step 1: Open the Control Center by clicking Start => All apps => Brother.

Step 2: Click Brother Utilities.

Step 3: Choose your model name from the pull-down list.

Step 4: Click Control Center.

Step 5: Control Center application will load in the Task Tray near the system clock.

Step 6: Double-click on the Control Center icon located in the Task Tray to launch the program window.

For MAC Users:

Step 1: Go to Macintosh HD -> Library -> Printers -> Brother -> Utilities -> Control Center -> Control Center.app to open the Control Center.

Step 2:Click the Control Center icon in the Task Tray, and click Open to launch the program window.

Step 3:Click on Configuration -> SCAN -> File.

Step 4:The Scan to File configuration window will appear.

Step 5:The Software Button tab configures the Scan to File button within the Control Center software interface. The Device Button tab configures the Scan key on the Brother printer. Choose the tab you want to configur

Step 6: You can configure the following properties:

  • Contrast.
  • File Type.
  • Brightness.
  • Resolution.
  • Scan Type.
  • Document Size.
  • Destination Folder.
  • Show Scanner Interface.

Step 7: Click OKonce you have configured each setting. All subsequent scans will use these settings.


How to use the Scan to File feature from the Control Center?

How to use the Scan to File feature from the Control Center?

Step 1: Put the document on the scanner bed or Automatic Document Feeder (ADF) , depending on the model of your Brother printer.

Step 2: Launch the Control Center following the instruction in Step 1.

Step 3:Double-click on the Control Center icon in the Task Tray to launch the program window

Step 4: On the SCAN menu , click the File button.

Step 5: Your document will now be scanned and saved in PDF format.


How to use the Scan to File using the Scan key on the Brother printer?

How to use the Scan to File using the Scan key on the Brother printer?

Step 1: Ensure that the Control Center has been launched and loaded in the Task Tray near the system clock.

Step 2: Place the document on the scanner glass or Automatic Document Feeder (ADF) , depending on the model of your Brother printer.

Step 3: Select Scan to PC -> File or Scan to File, then hit OK on the Brother printer's Scan key.

Step 4: To begin scanning, press Start. According to the settings you made in the Device Button tab of the Scan to File configuration window of the Control Center.

Step 5: The document will now scan and be saved in PDF format to the selected location.


How to reset Brother printer?

How to reset Brother printer?

Resetting your Brother printer can be a way to resolve a Brother printer problem. If you have connectivity or printing issues, try resetting your printer to make it work properly again. Here are the methods on how to reset your Brother printer:

Step 1: Select Menu in the control panel.

Step 2: To display the [Initial Setup] option, press the Up or Down arrow key; and press OK.

Step 3: To display the [Reset] option, press the Up or Down arrow key; and press OK.

Step 4: Click the Up or Down arrow key to choose the type of reset you want to perform, and then press OK.

Note: For some models, subdivided reset functions are unavailable.

Step 5: Press the option in the table to reset the printer or exit the process. The LCD will display [Reboot OK?].

Step 6: Press the option in the table to reboot the printer or exit the process.

The reset process will not complete unless you reboot your machine, and your settings will stay unchanged.


Why is my Brother printer offline?

Why is my Brother printer offline?

What can be more frustrating than finding out that your printer is offline, especially when you are in a hurry. Here are the common reasons why your Brother printer is offline:

  • It is not turned on.
  • The connection is faulty.
  • The printer model is not set as the default printer on your computer.
  • Errors such as “Toner Empty” or “Paper Jam

How to get Brother printer online?

How do I get my Brother printer back online? Make sure to check the following:

  • Your computer's default printer.
  • For any possible error messages in your printer's LCD screen.
  • Check the printer's LCD screen. The printer may not be on if it is blank.
  • The USB cable used or the network's router or hub if you connect your printer via networ

To ensure your printer is back online, do the following:

  • Ensure the printer is plugged into an electrical outlet and all switches are turned to the "On" setting.
  • Attempt to remedy the error before rechecking the printer's online status if you see an error message.
  • Your computer may be trying to connect to a different printer. Make your printer the default in your computer's "Devices" section.
  • Check your network's router or hub and check your computer's firewall setting to ensure it does not block the network connection and run network connection diagnostics.

If the offline status is caused by other reasons such as paper jam or low ink, check our ' Why is my printer offline ' guide to easily resolve these problems.


How to reset drum on Brother printer?

You must reset the drum counter when replacing the drum unit with a new one. You can do so with these steps:

Step 1: Close the front cover.

Step 2: Make sure the machine is turned on.

Step 3: Press (Settings).

Step 4: Press All Settings.

Step 5: Choose Machine Info or Machine Information -> Parts Life.

Step 6: Press and hold Drum or Drum Life until the machine's display messages change.

Step 7: Press Yes.

Step 8: Press Home.


How to connect Brother printer to Mac?

How to connect Brother printer to Mac?

To add your Brother machine as a printer, follow the instructions below:

Step 1:Turn your Brother printer off and unplug the printer from the power outlet. Unplug any interface cable if it's also connected.

Step 2: Choose your connection type.

For USB Users:

  • Plug the printer into the power outlet and turn the machine power on.
  • Connect the Brother printer to the PC by the USB cable.

For Wired Network Users:

  • Connect your network cable to the Brother printer and the hub.
  • Plug the Brother printer into the power outlet and turn the printer on.

For Wireless Network Users:

  • Plug the Brother printer into the power outlet and turn the machine power on.
  • You will need to set up your machine on the network.

Step 3:Click on the Apple menu and choose System Preferences.

Step 4: Click on the Print & Fax, Print & Scan, or Printers & Scanners icon.

Step 5: Click on the + button.

Step 6: Click on Default . Choose your Brother printer from the Printer Name list. Confirm that the correct printer is listed for Print Using or Use. And click on the Add button.

For the Cups Driver:

  • Ensure that the Printer Model name + CUPS is listed for Print Using or Use.

For AirPrint compatible models

  • If the AirPrint driver is selected, you will not have the full functionality of the printer driver.

Step 7: The printer is added to the Print & Fax, Print & Scan, or Printers & Scanners. Close the System Preferences.

Another common inquiry in printer-related issues is how to change toner in Brother printer. CompAndSave's ' How to change toner in Brother printer ' is a lifesaver. With our step-by-step guide and tutorial videos, you will quickly learn how to change ink in Brother printer.

Were you able to resolve your Brother printer problems? These Brother printer troubleshooting guide will assist you in resolving common Brother printer issues and getting it back to work. However, contact the printer professionals if you continue to have problems. They would assist you in resolving your issues.

Are you looking for Brother printer supplies? Since CompAndSave provides quality and affordable remanufactured and compatible Brother printer ink and cartridges, look no further . For inquiries and assistance, our customer service department is readily available. Just dial our toll-free number 1-833-465-6888 from Mondays to Fridays from 6am-6pm PT.

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