Help Center - How is your company's reputation?

How is your company's reputation?

By providing outstanding service to our customers since 2003, we've earned the eBay PowerSeller award, received more than 40,000 positive reviews, and an A rating from the Better Business Bureau.

Other questions that we've been asked:

  • How is your customer service?

We offer excellent customer service for our products and knowledgeable, certified technicians for technical support. You can always contact us through our live chat, online contact form, or toll-free phone number at 833-465-6888.

  • Are the prices of your product really that low?

We offer the lowest possible price to our customers. By selling exclusively via the internet, we can eliminate the huge operational cost you incur at traditional brick-and-mortar stores.

  • Will you collect sales tax?

No sales tax will be charged on your order unless it is shipped within California. Effective January 1st, 2017, our California sales tax rate is 7.25%, except within Alameda County (9.25%). Orders shipped to the California cities of Albany, Hayward, Newark, San Leandro, and Union City specifically will be charged a tax rate of 9.75%.

  • What if I'm not satisfied with your product?

We offer full refunds on non-OEM (Original Equipment Manufacturer) products within 10 days if you are not 100% satisfied with your purchase at If you need to return your toner or ink and it has been more than 10 days, we'll either issue a refund or offer store credit up to 365 days from the purchase date.