Help Center - An item is missing from my shipment.

PLEASE NOTE: Due to COVID-19, we are currently not accepting walk-ins or in person order pickups.

An item is missing from my shipment.

Click the "Orders" link at the top right hand side of our site to check your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance via live chat, online contact form, or toll-free phone number at 833-465-6888.