Help Center - HP Cartridge Not Recognized Message for 932XL/933XL/950XL/951XL Cartridges
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HP Cartridge Not Recognized Message for 932XL/933XL/950XL/951XL Cartridges
If your HP printer that uses 932XL, 933XL, 950XL, or 951XL cartridges does not recognize a newly installed cartridge, try these steps to resolve the issue:
- On the printer control panel, tap the right arrow, and then tap Setup.
- Select Preferences, and then select Cartridge Chip Information.
- Tap OK to turn off the usage information collection.
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