Help Center - Cartridges with yellow/orange tape

PLEASE NOTE: Due to COVID-19, we are currently not accepting walk-ins or in person order pickups.

Cartridges with yellow/orange tape

Make sure you remove the yellow/orange tape completely before installing a new cartridge. Unsuccessful tape removal may cause poor print quality, missing color, and no color printing. Below is an example cartridge that shows the results if the tape is not removed properly (left) compared to one where the tape was removed properly (right).

Ink cartridge with protective tapeInk cartridge with protective tape removed

Please note: Some cartridges do not have this kind of tape included with the new cartridge, so it will not apply with all types of ink cartridges.