Help Center - My cartridge won't fit in my printer, what should I do?

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My cartridge won't fit in my printer, what should I do?

A cartridge may not fit due to the following issues:

  • Shipping materials are still attached.
  • Taped seal or safety clips are are not removed before installation.
  • Wrong cartridge model is purchased.

Cartridges are not interchangeable across other laser and inkjet printers. Even if they're under the same manufacturer, some cartridges are not designed to fit with other printers. Please check that you have the correct cartridge model with your printer's user guide or your manufacturer's website.

If you have bought the wrong cartridge model, check its warranty to see if you can still get your money back.

In our CompAndSave product pages, we list the laser and inkjet printer models compatible with each cartridge model.